Frequently asked questions

Got questions?

FAQs, quick fixes, and official info on every feature.

  • Getting Started
  • Survey Creation & Customization​
  • Sharing & Collecting Responses​
  • Analyzing & Exporting Data​
  • Account & Subscription​
  • Security & Privacy​
  • Troubleshooting & Support​

Getting Started

SurveyFlip is an online survey tool that helps you create, distribute, and analyze surveys easily. Whether you’re gathering customer feedback, conducting research, or running internal surveys, SurveyFlip makes it simple.

  1. Sign up or log in to your SurveyFlip account.
  2. Click “Create New Survey” and choose a template or start from scratch.
  3. Add your questions using multiple-choice, text, rating scales, and more.
  4. Customize the survey design with your branding.
  5. Share the survey via a link, email, or social media.

Yes! You can sign up and log in using your Google account for a faster and more secure experience.

Yes, we offer a free plan with basic features. If you need advanced options like custom branding, analytics, and team collaboration, you can upgrade to a paid plan.

Survey Creation & Customization​

SurveyFlip offers a variety of question types, including:
  • Multiple-choice (single and multiple selection)
  • Short & long text
  • Dropdown menus
  • Rating scales & NPS (Net Promoter Score)
  • File upload (for collecting documents or images)
  • Yes/No questions

Yes! You can:

  1. Change colors, fonts, and backgrounds
  2. Add your logo & branding (paid plans)
  3. Customize the thank-you page
  4. Redirect users after they complete the survey
 

Yes! You can use skip logic and conditional branching to show specific questions based on previous answers.

Yes! You can:
  • Embed surveys using an iframe
  • Generate a direct link to share via email or social media
  • Use a popup survey on your website
 

Yes! You can schedule a survey to open and close at a specific time.

Sharing & Collecting Responses​

You can share your survey by:
  • Sending a direct link
  • Embedding it on your website
  • Posting on social media
  • Sending via email

Yes! You can enable anonymous mode, which removes personal data from responses.

 

Yes! You can set a response limit, so the survey closes automatically after a certain number of submissions.

You can enable or disable this option in your survey settings.

Yes! You can:
  • Allow only one response per user
  • Use Google login to verify identity
  • Enable IP-based response restrictions

Analyzing & Exporting Data​

SurveyFlip provides a real-time dashboard with:
  • Graphs & charts for easy visualization
  • Individual responses view
  • Filters to analyze specific data points
Yes! You can export data to:
  • CSV
  • Google Sheets (Google integration required)

Yes! We support integrations with Google Sheets and plan to add more in the future.
How do I analyze survey results?
SurveyFlip provides built-in analytics to:

  • Track response rates
  • Identify trends in answers
  • Filter data by date, demographics, or custom tags

Account & Subscription​

Go to SurveyFlip.com and sign up using your email or Google account.

You can update your email, password, and profile settings in the Account Settings section.

Click on "Forgot Password?" on the login page and follow the instructions to reset it.

Yes! You can upgrade, downgrade, or cancel your plan anytime from your Billing Settings.

We provide a 7-day money-back guarantee for annual plans.
How do I cancel my subscription?
Go to Billing Settings → Cancel Subscription. Your account will remain active until the end of your billing period.

Security & Privacy​

Yes! SurveyFlip uses:
  • Encryption to protect your data
  • Secure cloud storage
  • GDPR & data protection compliance

No! We never sell or share your personal data with third parties.

Your data is stored in secure cloud servers.

If you want to delete your account and all related data, go to Account Settings → Delete Account.

Yes! Contact us, and we’ll provide a copy of your stored data.

Troubleshooting & Support​

  • Ensure your survey is active
  • Double-check the sharing link
  • Ask respondents to check their spam folder
  • Make sure the survey is published
  • Check if the link is copied correctly
  • Contact support if the issue persist

You can reach us through:
 [email protected]
 Live Chat (available on our website)

Yes! We provide guides, tutorials, and personalized onboarding for team accounts.