SurveyFlip – Terms of Use
Effective Date: 1.1.2025

Welcome to SurveyFlip! These Terms of Use (“Terms”) govern your access to and use of SurveyFlip’s website, services, and software (collectively, the “Services”). By using SurveyFlip, you agree to comply with these Terms. If you do not agree, you must not use our Services.

1. Acceptance of Terms
By signing up for, accessing, or using SurveyFlip, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement. If you are using the Services on behalf of an organization, you agree to these Terms on behalf of that organization.

2. Changes to These Terms
SurveyFlip reserves the right to update or modify these Terms at any time. We will notify you of significant changes via email or a notice on our website. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

3. Your Account & Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You must not share your account or allow others to access your account.
• You agree to notify us immediately of any unauthorized access to your account.

4. Acceptable Use Policy
When using SurveyFlip, you must not:

• Violate any applicable laws or regulations.
• Send spam, phishing attempts, or fraudulent surveys.
• Use automated scripts to access or interact with the Services.
• Collect personal data without consent.
• Infringe on the intellectual property rights of others.

We reserve the right to suspend or terminate accounts that violate these terms.

5. Intellectual Property Rights
SurveyFlip owns all intellectual property rights related to its software, branding, and content, except for user-generated content. You may not copy, modify, distribute, or reverse-engineer any part of our Services without written permission.

6. User Content & Ownership

• You retain ownership of the content you create using SurveyFlip.
• By using our Services, you grant us a non-exclusive, worldwide license to store, process, and display your content to provide our Services.
• You are responsible for ensuring your content does not violate any laws or third-party rights.

7. Privacy & Data Protection
We process personal data in accordance with our Privacy Policy. By using SurveyFlip, you agree to our data practices, including data collection, storage, and processing.

8. Subscription Plans & Payments

• Some features of SurveyFlip require a paid subscription.
• Fees are billed in advance and are non-refundable, except as required by law.
• We may update our pricing and will notify you of changes in advance.
• Failure to make timely payments may result in account suspension or termination.

9. Free Trials & Promotional Offers
We may offer free trials or promotional access to certain features. After the trial ends, if you do not subscribe, access to premium features will be removed.

10. Cancellation & Termination

• You can cancel your subscription at any time through your account settings.
• Upon cancellation, your access to paid features will remain active until the end of your billing cycle.
• We reserve the right to suspend or terminate your account if you violate these Terms.

11. Service Availability & Downtime
SurveyFlip aims to provide reliable and uninterrupted service, but we do not guarantee 100% uptime. We may perform maintenance, upgrades, or emergency fixes, which could result in temporary downtime.

12. Third-Party Integrations
SurveyFlip may integrate with third-party services (e.g., analytics, payment processors). Your use of third-party services is subject to their respective terms and conditions, and we are not responsible for their actions.

13. Disclaimer of Warranties
SurveyFlip is provided “as is” and “as available” without any warranties. We do not guarantee:

• That the Services will be error-free or uninterrupted.
• That surveys and data collected will be accurate or secure.
• That our Services will meet all your specific requirements.

You use our Services at your own risk.

14. Limitation of Liability
To the fullest extent permitted by law, SurveyFlip is not liable for:

• Indirect, incidental, or consequential damages, including lost profits.
• Any loss of data, unauthorized access, or security breaches.
• Any issues resulting from third-party services or integrations.

Our total liability for any claim shall not exceed the amount you paid in the last 12 months for our Services.

15. Indemnification
You agree to indemnify and hold harmless SurveyFlip, its employees, and affiliates from any claims, damages, or expenses arising from:

• Your use of the Services.
• Your violation of these Terms.
• Any third-party disputes related to your content or surveys.

16. Governing Law & Disputes
These Terms are governed by the laws of Bangladesh, without regard to conflicts of law principles.

• Any disputes shall first be attempted to be resolved informally.

17. Miscellaneous Provisions

• Severability: If any provision of these Terms is found invalid, the rest remain in effect.
• No Waiver: Our failure to enforce a provision does not waive our right to do so later.
• Assignment: You may not transfer your rights under these Terms without our consent.
• Force Majeure: We are not liable for failures beyond our control (e.g., natural disasters, cyberattacks).

18. Contact Information
For any questions regarding these Terms, you can contact us at:

Email: [email protected]

By using SurveyFlip, you agree to abide by these Terms of Use. If you do not agree, you should discontinue using our Services.

Would you like me to add any specific legal disclaimers or modify anything based on your business model?